megadice Privacy Policy

1Introduction

megadice ("megadice," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the megadice website and platform (collectively, the "Services"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the Services.

This Privacy Policy applies to all personal data collected through the megadice website, mobile-optimized platform, live chat, email communications, and any other channel through which you interact with megadice. It should be read together with our Terms & Conditions, which govern your use of the platform.

By registering a megadice account or continuing to use the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the megadice platform.

2Data We Collect

megadice collects personal data that you provide directly, data generated through your use of the platform, and data received from third-party service providers. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance purposes (for example, self-exclusion records).

3How We Use Your Data

megadice uses your personal data for the following purposes:

• Account Management — To create, maintain, and administer your megadice account, including identity verification and KYC compliance.
• Service Delivery — To provide access to games, process deposits and withdrawals, and deliver the full megadice platform experience.
• Customer Support — To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Regulatory Compliance — To comply with applicable Philippine gaming regulations, anti-money laundering (AML) obligations, and other legal requirements.
• Responsible Gaming — To monitor gaming behavior, enforce deposit limits and self-exclusion requests, and identify players who may need support.
• Fraud Prevention & Security — To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Platform Improvement — To analyze usage patterns, improve platform performance, and develop new features that better serve Filipino players.
• Marketing Communications — To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

4Legal Basis for Processing

megadice processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations:

• Contractual Necessity — Processing is necessary to perform our contract with you (i.e., to provide the megadice Services as described in our Terms & Conditions).
• Legal Obligation — Processing is required to comply with applicable laws, including AML regulations, gaming licensing requirements, and tax obligations.
• Legitimate Interests — Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent — Where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Data Sharing & Disclosure

megadice does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment Processors — GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other approved payment service providers, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers — Third-party KYC and AML compliance service providers who assist megadice in verifying player identities and meeting regulatory obligations.
• Technology Partners — Game providers, platform infrastructure providers, and analytics service providers who support the delivery of the megadice Services under strict data processing agreements.
• Regulatory & Law Enforcement Authorities — Philippine government agencies, gaming regulators, and law enforcement bodies where disclosure is required by law or in response to a valid legal request.
• Professional Advisers — Legal counsel, auditors, and other professional advisers where necessary for the operation of our business, subject to confidentiality obligations.

All third parties with whom megadice shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than that for which it was shared.

6Cookies & Tracking

megadice uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use are as follows:

• Essential Cookies — Required for the megadice platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies — Used to remember your preferences, such as language settings and display options, so you do not need to re-enter them on each visit.
• Analytics Cookies — Used to collect aggregated, anonymized data about how players use the megadice platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Performance Cookies — Used to monitor platform performance, detect errors, and ensure a stable experience across devices and browsers.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the megadice platform. megadice does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

7Data Retention

megadice retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, megadice applies the following retention periods:

• Account and Identity Data — Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Financial Transaction Records — Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Support Communications — Retained for up to three (3) years from the date of the communication, or longer if the matter relates to an ongoing dispute or legal proceeding.
• Technical and Usage Data — Retained for up to twenty-four (24) months, after which it is anonymized or deleted.
• Marketing Consent Records — Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required, megadice will securely delete or anonymize it in accordance with our internal data disposal procedures.

8Data Security

megadice implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the megadice platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that only authorized megadice personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments, penetration testing, and vulnerability scanning of the megadice platform and infrastructure.
• Incident response procedures to detect, contain, and notify affected players of any personal data breach in accordance with applicable law.

While megadice takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your megadice account credentials. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

9Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights with respect to your personal data held by megadice:

• Right to be Informed — You have the right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access — You have the right to request a copy of the personal data megadice holds about you, along with information about how it is being used.
• Right to Rectification — You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability — You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint — You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the megadice Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, or within such other period as required by applicable law.

10Children's Privacy

The megadice platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. megadice does not knowingly collect personal data from individuals under the age of 21.

If megadice becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the megadice platform, please notify us immediately at [email protected].

Age verification is conducted as part of the megadice KYC process. Players who are found to have misrepresented their age will have their accounts suspended and any balances forfeited pending investigation.

11International Transfers

megadice primarily processes personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software licensors operating in other jurisdictions.

Where such transfers occur, megadice ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to handle your data in accordance with standards equivalent to those required under Philippine data protection law.

By using the megadice platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of the Services, subject to the safeguards described above.

12Changes to This Policy

megadice reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or a prominent notice on the megadice platform prior to the changes taking effect.

The date of the most recent update is displayed at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how megadice protects your personal data. Your continued use of the megadice platform following any update constitutes your acceptance of the revised Privacy Policy.

13Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or the way megadice handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: available 24/7 via the megadice platform
• Average response time: under 2 minutes

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data protection concern.